View Single Post
Old 06-17-2010, 06:31 PM   #1
fiddlinrver
Junior Member
 
Join Date: Apr 2010
Location: Northwest & Surprise, AZ
Posts: 14
Smile Thanks to Keystone Cougar, Pendleton, OR

Too often the negative stuff comes through on forums so we just want to share our appreciation for the Keystone Cougar factory in Pendleton, Oregon and Bob Pyant in particular. We had called and talked to him several times about little issues with our new RV. He was always courteous and helpful.

We told him we were traveling through Pendleton on our way to the National Fiddle Contest in Weiser, ID and asked if we could stop by the factory to have a few minor things fixed. We purchased our RV from a dealer in Coos Bay, OR but live in the Seattle area so hadn't worked with any dealer near home. Bob made us feel welcome as we arranged a visit for today. He met us, set us up with a technician who got right to work and fixed the mini-blinds (a screw was blocking the mechanism) remounted a day night shade that didn't cover the window, put on a strip of cauling outside and replaced several roller latches on cupboards that didn't work.

So far we have been very pleased with our new little Cougar 278RKS. It is nice to be able to call and ask questions. We might also add that although we live far from Porter's RV where we purchased the unit, they too have been helpful via phone when we had questions.

I wish everyone could have good service to report from their RV companies.

PS: I forgot the number of units we heard were being built daily, but they are pleased to report that they are very busy and hiring more workers. We love to see the industry picking up.
__________________
2010 Cougar 278RKS
RVers since 1979-first 19 years with a class C; then 8 years with a Prowler TT, then 3 1/2 years with a Hitchhiker fifth wheel; now the new Cougar
fiddlinrver is offline   Reply With Quote