Be sure the plastic latch/hook that is attached to the box hasn't broken. It has 2 little screws that holds it on. The plastic is very thin behind the screw heads, About $38 plus shipping from Dometic as I recall. I used a little bit longer screws and put a washer under the head.
Mine came from the factory like that....standard equipment. No charge!
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2018 Ram 3500 Laramie CC DRW LWB 4X4 Cummins Aisin 3.73
Reese Goosebox 20K
2018 Heartland Landmark 365 Oshkosh
2008 Bigfoot 25C9.4 LB Cabover
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