Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
 

Go Back   Keystone RV Forums > Keystone RV Customer Comments > Keystone RV Service/Support Kudos
Click Here to Login

Reply
 
Thread Tools Display Modes
 
Old 11-21-2014, 05:36 PM   #1
sourdough
Site Team
 
Join Date: Feb 2014
Location: W. Texas
Posts: 17,599
Thanks CW Lubbock, TX

I've owned my 2014 Cougar High Country 319RLS for about 8 mos. I have had several little problems and they have ALL been resolved by CW Lubbock, including getting authorization for additional supports etc for my fenders which blew off 2 times. I took it in on the 14th with 3-4 minor problems and the service manager, which is the only person I deal with (with the exception of the GM), while listening to my explanation of problems, asked: "did you know you have some fading on your cap?" I did know but had forgotten. He told me he would add that to my list of things to fix. Today, he emailed me and said the bay was set up for Dec. 2nd to re-paint the trailer! Kudos to the dealership and Keystone!
sourdough is online now   Reply With Quote
Old 11-21-2014, 07:05 PM   #2
GaryWT
Senior Member
 
GaryWT's Avatar
 
Join Date: Feb 2013
Location: MA
Posts: 3,153
Sounds good, hope it looks great when you pick it up.
__________________
2013 Premier 31BHPR
2014 F350 6.2L
Soon to be just DW and I
GaryWT is offline   Reply With Quote
Old 11-21-2014, 07:14 PM   #3
chuckster57
Site Team
 
chuckster57's Avatar
 
Join Date: Jul 2014
Location: Modesto
Posts: 20,235
Thanks CW Lubbock, TX

I like these posts. Glad to hear of another great dealer.
__________________

2012 Copper Canyon 273FWRET being towed by a 1994 Ford F350 CC,LB,Dually diesel.
Airlift 5000 bags, Prodigy brake control, 5 gauges on the pillar.Used to tow a '97 Jayco 323RKS.

Now an RVIA registered tech. Retired from Law enforcement in 2008 after 25+ yrs.
chuckster57 is offline   Reply With Quote
Old 11-22-2014, 05:22 AM   #4
gearhead
Senior Member
 
Join Date: Jul 2013
Location: Liberty, Texas
Posts: 5,021
Sounds like a great dealer!
Let's see, my house to Lubbock is 581 miles, 8hrs and 31 minutes. Not that bad! LOL
__________________
2018 Ram 3500 Laramie CC DRW LWB 4X4 Cummins Aisin 3.73
Reese Goosebox 20K
2018 Heartland Landmark 365 Oshkosh
2008 Bigfoot 25C9.4 LB Cabover
gearhead is offline   Reply With Quote
Old 11-22-2014, 06:36 AM   #5
KanTC
Senior Member
 
Join Date: May 2010
Location: New Mexico
Posts: 1,270
Bought our first Keystone from this dealership (in 2007) and were very pleased with their warranty service.
Glad to see that customer service is still important.

Terri, the Chevy co-pilot
__________________
'06 Chevy 2500HD 6.6L Duramax/Allison 4x4 CC SB
2010 Laredo 265RL {SOLD}
Reese 15K Pro-series (manual slide)
KanTC is offline   Reply With Quote
Old 11-22-2014, 07:24 PM   #6
81SHOVELHEAD
Member
 
Join Date: Nov 2012
Location: Texas Hill country
Posts: 97
I also like hearing post like this .
So tired of all the keystone bashing .
While we were out this last trip our next door Neighbor had nothing nice to say about Keystone .
They had an older Dolphin motorhome .(no slide out)
My wife was talking about our 28RLS to his wife & invited her inside .
She was amazed of the room we had & the residential shower in bath .
Well long story short he is planning on ditching to motorhome & going shopping & keystone dealer near his home in Missouri
Didn't mean to Hijack your post OP .
Just glad to hear another positive post about Keystone & their dealer network
81SHOVELHEAD is offline   Reply With Quote
Old 11-23-2014, 10:52 AM   #7
sourdough
Site Team
 
Join Date: Feb 2014
Location: W. Texas
Posts: 17,599
No worries about hijacking! I like reading about those experiences.

I think Keystone does as good a job as anyone in the RV industry and probably better than most. The way it is set up they get the blame for their problems and many times the problems of the dealership...if they aren't up to snuff.
sourdough is online now   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by the Keystone RV Company or any of its affiliates in any way. Keystone RV® is a registered trademark of the Keystone RV Company.


All times are GMT -8. The time now is 09:41 AM.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2024, vBulletin Solutions, Inc.