Thanks Keystone

[mijones]

The front end of my 2014 Cougar High Country has faded very badly and of coarse it is 15 months old and out of warranty. After my dealer Camping In Style contacted keystone for a second time they said they take care of repainting the front cap and send the decals for the dealer to install. I am very happy that a manufacturer stands by their product and would not hesitate to buy another Keystone product and certainly would recommend their product to any who ask. Thanks Keystone
»One happy camper

[chuckster57]

That's great news! And Kudos to your dealer for pressing the issue.

[Scttw]

Ya, great to hear ......

The boys at Camping in Style are very awesome

[Laredo60]

Wow that's great news. I noticed my front cap fading as well this past week end. I hope they are going to stand behind mine as well. It's only 2 years old this month. I wonder if any of the other manufacturers are having the same problem with their front caps fading? Not sure what's going on with this?

[GBR]

Bought my 1st TT from Camping in Style in 2002 at the RV show in Mississauga as I lived in the GTA. Their service is outstanding and they will do what they can to assist in making the client satisfied. When I unknowingly damaged my J moulding at the rear of the trailer they called me and said they replaced it with no charge. Nice or hear that they continue to maintain high client satisfaction.

George

[an82cj7]

Glad to hear Keystone did something for an owner of there product. I just finished removing all of the decals from my 2010 fusion after all of the decals cracked and started peeling away. I contacted Keystone and was refused any help on the problem. So now I own a pure white trailer with no advertising to Keystone. There loss as I will not ever own another keystone product.

[JRTJH]

Originally Posted by an82cj7

Glad to hear Keystone did something for an owner of there product. I just finished removing all of the decals from my 2010 fusion after all of the decals cracked and started peeling away. I contacted Keystone and was refused any help on the problem. So now I own a pure white trailer with no advertising to Keystone. There loss as I will not ever own another keystone product.

Good luck with your replacement RV. If you should happen to join the Heartland forum, the Jayco forum, the Winnebago forum or any other RV "BlogSpot", you'll see that they all, like this forum are filled with people who complain about how bad the factory supports their customers. You'll also find that more people are satisfied with their product than complain about it. Maybe complaining is just a part of what makes the world go round? or part of what makes us all "happy"?

If you should happen across a manufacturer of any product that has 100% satisfied customers, please let us all know, we really need to do business with them, that is if they have enough of their product to support the demand.

[outwest]

Originally Posted by an82cj7

Glad to hear Keystone did something for an owner of there product. I just finished removing all of the decals from my 2010 fusion after all of the decals cracked and started peeling away. I contacted Keystone and was refused any help on the problem. So now I own a pure white trailer with no advertising to Keystone. There loss as I will not ever own another keystone product.

I can see them not covering it under the warranty, because it is a 1 yr warranty. I would think, though, that they'd at least be willing to sell you the decals or refer you to where you could buy them (such as through local dealer or Trekwood's website).

Personally, though, I'm not a fan of the decals. They're just another thing to maintain and all of them get faded and cracked after a few years or so. Same sort of reason that my father didn't like the stick on pinstripes on cars.

[Camper1650]

Just bought a Keystone product, used 2012 Sprinter 311BHS. I had a Forest River product before this one. I spent alot of time on the ForestRiverForums site and I can tell you there are alot of folks too with the front cap fading.

Great to hear though that Keystone is standing behind it for you though. When we were in the market for either a slightly used or new model we saw alot of slightly used units with fading caps and it was across the board from Keystone, to Forest River, to Sunset Trail.

[grampscamper]

Seems to be a common problem with all makes especially if it's the darker colour. I noticed the manufacturers are all going to a lighter colour.
I've waxed mine three times in a year trying to keep it from fading. So far so good. Glad to hear your dealer and the manufacturer stand behind what they sell.