May affect Keystone - Door Lock Recall

[mom2budnbug]

We have yet to receive ours yet and it has been 8-10 weeks. May have to call them.

[robo]

Called them weeks ago and still nothing. What a scam

[jsmith948]

I don't know if you can label FIC's recall program a scam. I can imagine that they are severely backlogged given that the number of units affected are in the hundreds of thousands. As I have previously posted, I filled out the online form on 4/8/14. After about 5 weeks, I called the 800 number to check as to whether or not my form was in the system. I was assured that it was and informed that the average delivery time was 8 to 10 weeks. On week number 11, I called the toll number listed on FIC's website and spoke to customer service at the Tennessee corporate office. The service rep apologized, explained that they were backlogged and promised to expedite my replacement cylinders. I received my new cylinders about 1 week later. Just sayin'

[SAABDOCTOR]

Robo relax they will get them to you at the present time they are swamped. I have delt with them before they are not a Scam!

[JRTJH]

Originally Posted by robo

Called them weeks ago and still nothing. What a scam

If your lockset is functioning, just don't remove the key with the lockset in the 9 oclock position and you won't have any issues. The recall, if you read the entire section, states that if you always remove the key in the 12 o'clock position, it will function normally and there is no greater chance of a jam than with a non-recalled lockset. If you're really Really, REALLY concerned, the lockset costs $4.50 and can be overnighted to you for an increased shipping charge. OR, you can go to your RV dealer and buy a replacement lockset for about $30.

Fastec is a reputable company and they are working on an "honor" system with these locksets. I'd wonder how many people are "getting new locksets because they can" vs "My lockset is defective and not working". So, they are taking the word of callers/internet applicants and shipping FREE locksets to those who request them. I'm sure their shipping department is overwhelmed with requests.

To expect "immediate service" with a program of this scale is simply not going to happen.

[Javi]

Opps..... I got mine in less than a week, replaced them and sent the old tumblers back as requested..

[JRTJH]

Originally Posted by Javi

Opps..... I got mine in less than a week, replaced them and sent the old tumblers back as requested..

Mike,
You ordered yours early in the recall, didn't you?

[Javi]

Originally Posted by JRTJH

Mike,
You ordered yours early in the recall, didn't you?

Last September or October.. I've slept since so I don't disremember altogether..

They told me two weeks minimum to get them then They showed up FedX in three days..

[robo]

Sorry all this is on the list thats rotates in my head. I should correct myself they are trying. Very nice when i talked to them.

[gurlcruza67]

I just check the code on my key and went outside to see if the key comes out of the dead-bolt lock at the 9 oclock position and it does I went to the fastec website and requested a replacement. Because of the high demand of recalls it will take anywhere between 3 to 4 weeks.

[JRTJH]

Originally Posted by gurlcruza67

I just check the code on my key and went outside to see if the key comes out of the dead-bolt lock at the 9 oclock position and it does I went to the fastec website and requested a replacement. Because of the high demand of recalls it will take anywhere between 3 to 4 weeks.

That's what the website says, but don't be disappointed if you haven't got your replacements before the camping season ends. Some members are still waiting after 8-10 weeks with no information available. It may well be "later" rather than "sooner".

Just remind everyone who uses your RV lock to always return the key to the 12 o'clock position before removal. The Fastec website indicates that by doing that, the lock should function normally and not bind.

[mom2budnbug]

We have to be on week 10 and no locks yet. We will see them when we see them

[whitebb]

I had messed up a lock last year due to getting a key mad from a local key place in WV and then replaced it. Guess what it went bad and I looked around internet and found mfg and looked at their web site and my new lock was on their list and It has arrived at my home base address. Just a bad set of locks. Mfg honored the replacement.

[Lee]

Update:

I just called Fastec to inquire as to the status of my recall Lock request. I filled out the form on their website June 27th and haven't heard anything.

The polite Gentleman who answered the phone told me that they were just now getting to April's requests.

It's going to be awhile.....

Lee

[Ken / Claudia]

I placed a order for a broken recalled lock 1st week of May. I was told 6-8 weeks. I starting phoneing and leaveing messeges every week since August without a return phone call. Last week I went to the web site and emailed with my whole story. Got a email back today 9-19 stating sorry, the lock will be mailed out next week. I will post if/when I get it and any reason why so long.

[Ken / Claudia]

I just got the replacement locks. I placed the 1st order in May by phone and phoned several times leaveing my information without any returned phone calls. I finally went to the web site and they emailed back and took about one week to get them in the mail. My advice do not phone use the web. Replacement should only take acouple minutes unless like me I had the key break off in the bad lock last May. I took the lock/latch out of the door and drilled out the broken parts. So I took longer.

[mom2budnbug]

Well, in reading the last two posts, we should be getting ours soon.

[unclerj]

Originally Posted by Ken / Claudia

I just got the replacement locks. I placed the 1st order in May by phone and phoned several times leaveing my information without any returned phone calls. I finally went to the web site and they emailed back and took about one week to get them in the mail. My advice do not phone use the web. Replacement should only take acouple minutes unless like me I had the key break off in the bad lock last May. I took the lock/latch out of the door and drilled out the broken parts. So I took longer.

I had just the opposite experience. I put my information into the web form and never got any response. When I phoned, I got connected to an actual person and then the parts were sent fairly quickly.

Our lock was stuck out of position and the key wouldn't even go in, so I had no way to insert the master tool. I had to access the back of the lock where I could jimmy it with a paperclip until it came out. Luckily I didn't have to do any drilling.

You are right about the quick change if everything else is ok. I had three other locks to change that only took about a minute.

[outwest]

Website form was filled out May 17th. Got the replacement cylinders Dec 11th.

Have two doors with affected locks and only got 1 set of cylinders *laf*

[mom2budnbug]

We received our locks last week! Think we ordered them in May or June.