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Old 05-23-2012, 03:35 PM   #1
LT. A.J.D.
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Join Date: Jan 2012
Location: Wilmington, NC
Posts: 12
Talking Customer Service Stepped Up To The Plate

We have a 2008 Raptor 3712 which was purchased new in 2009 as a left-over. Graphics on the camper began to curl around the edges in the summer of 2011. Did some trimming and touch-up but the problem progressed to include graphics on the front-cap, rear garage door, street-side and driver side as well.

Contacted Keystone Customer Service on their webiste and explained my problem in the Customer Service section of the website. Within 3 days I received an e-mail from a Customer Service Representative who indicated that if I would provide photos of the graphics, Keystone would send replacements. They provided me via e-mail with photos of a similar 2008 unit with all of the graphics part numbers listed. Sent them a list of the damaged graphic part numbers and some photos. Within 2 weeks I received replacement graphics. Will be removing the old ones and applying the new ones shortly.
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Old 05-23-2012, 03:54 PM   #2
therink
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Location: Rochester, NY
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Awesome. You may already know this, but I learned the hard way that the perfect temp to install them is around 65, and not in direct sun.
Steve
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Old 05-24-2012, 05:21 AM   #3
Halibutman214
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WOW! Two good customer service posts on the same page. You think they're starting to hear us!
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Old 05-24-2012, 05:22 AM   #4
SAD
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Good story. Glad it worked out for you.
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Old 05-29-2012, 08:39 AM   #5
BMcCutcheon
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Location: Atlanta GA
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I wish they had been that nice to me (Yes I was nice myself) They just told me that the replacement graphic was $100.00.
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Old 05-30-2012, 09:27 AM   #6
Jorme
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Glad to hear that.....Keystone just denied my parents 2007 Montana
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