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Old 06-17-2010, 06:31 PM
fiddlinrver fiddlinrver is offline
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Smile Thanks to Keystone Cougar, Pendleton, OR

Too often the negative stuff comes through on forums so we just want to share our appreciation for the Keystone Cougar factory in Pendleton, Oregon and Bob Pyant in particular. We had called and talked to him several times about little issues with our new RV. He was always courteous and helpful.

We told him we were traveling through Pendleton on our way to the National Fiddle Contest in Weiser, ID and asked if we could stop by the factory to have a few minor things fixed. We purchased our RV from a dealer in Coos Bay, OR but live in the Seattle area so hadn't worked with any dealer near home. Bob made us feel welcome as we arranged a visit for today. He met us, set us up with a technician who got right to work and fixed the mini-blinds (a screw was blocking the mechanism) remounted a day night shade that didn't cover the window, put on a strip of cauling outside and replaced several roller latches on cupboards that didn't work.

So far we have been very pleased with our new little Cougar 278RKS. It is nice to be able to call and ask questions. We might also add that although we live far from Porter's RV where we purchased the unit, they too have been helpful via phone when we had questions.

I wish everyone could have good service to report from their RV companies.

PS: I forgot the number of units we heard were being built daily, but they are pleased to report that they are very busy and hiring more workers. We love to see the industry picking up.
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Old 06-17-2010, 07:19 PM
Festus2 Festus2 is offline
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Thank you for this positive and encouraging post. It does provide another perspective that is often lacking or overlooked on this and other forums. There are people out there who are satisfied with their RV and their dealership - regardless of make or model. We just don't hear from them as often.
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Old 06-18-2010, 01:23 PM
rjsurfer rjsurfer is offline
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I have the "junior" version of the RKS the 245RKS. My wife and I are very happy with it...great bang for the buck.

Ron W.
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Old 06-18-2010, 03:35 PM
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hankpage hankpage is offline
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Another thumbs up for the RKS Cougar .... big brother 290 Hope you enjoy it as much as we have, Hank
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  #5  
Old 07-08-2010, 02:00 AM
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floydsheating floydsheating is offline
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Talking Great!

It just shows how keystone cares for there customers! try getting ford or GM to take a truck or car back to the plant to fix them! WAY TO GO KEYSTONE!!!
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Old 05-27-2013, 08:46 AM
diugo diugo is offline
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Does Keystone still offer tours of its Pendleton plant? I will be driving through Pendleton this August, and would love to see how they build the Cougars---in particular how the underbelly is installed.
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Old 06-30-2013, 01:28 PM
suza suza is offline
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Thumbs up I agree

Quote:
Originally Posted by fiddlinrver View Post
Too often the negative stuff comes through on forums so we just want to share our appreciation for the Keystone Cougar factory in Pendleton, Oregon and Bob Pyant in particular. We had called and talked to him several times about little issues with our new RV. He was always courteous and helpful.

We told him we were traveling through Pendleton on our way to the National Fiddle Contest in Weiser, ID and asked if we could stop by the factory to have a few minor things fixed. We purchased our RV from a dealer in Coos Bay, OR but live in the Seattle area so hadn't worked with any dealer near home. Bob made us feel welcome as we arranged a visit for today. He met us, set us up with a technician who got right to work and fixed the mini-blinds (a screw was blocking the mechanism) remounted a day night shade that didn't cover the window, put on a strip of cauling outside and replaced several roller latches on cupboards that didn't work.

So far we have been very pleased with our new little Cougar 278RKS. It is nice to be able to call and ask questions. We might also add that although we live far from Porter's RV where we purchased the unit, they too have been helpful via phone when we had questions.

I wish everyone could have good service to report from their RV companies.

PS: I forgot the number of units we heard were being built daily, but they are pleased to report that they are very busy and hiring more workers. We love to see the industry picking up.
I am excited to read this post. We recently purchased our 279RKS from Porter's RV in Coos Bay. I feel fortunate to live less than an hours drive from this excellent dealer. They are a small, family owned business that goes out of its way to treat their customers well by providing quality products and unsurpassed service. This is likely the reason they have been in business (same owners) for 45 years. I have not heard of anyone having a bad experience with Porter's; Coos Bay has another RV dealer that, I believe, cannot live up to the Porter's reputation. It also pleases me that the West versions of Keystone products are built right here in Oregon. I am glad to hear that you were treated so kindly by the Keystone plant, as well.

It saddens me to read posts of bad experiences with RV dealers. If only there were more like Porter's, there would be many more satisfied RV owners enjoying the RV life.
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Old 07-10-2013, 07:47 PM
diugo diugo is offline
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Quote:
Originally Posted by diugo View Post
Does Keystone still offer tours of its Pendleton plant? I will be driving through Pendleton this August, and would love to see how they build the Cougars---in particular how the underbelly is installed.
UPDATE: I recently emailed Keystone in Goshen asking about a Pendleton plant tour and they replied no. Then today I dug up the email address of Bob Payant (service manager at Pendleton) and got a similar terse negative response.

Very disappointed---but at least they're in agreement.
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Old 07-16-2013, 08:43 AM
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Quiroule Quiroule is offline
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Angry

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Old 07-18-2013, 04:28 AM
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antiqfreq antiqfreq is offline
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Quiroule,

Sorry you had a bad result and/or response for your Keystone.

I would say that most customers do not have the same experience that you have had.

We like to see about the dealers who give good service as those are who we would hope our members would then frequent.

Jo

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